In this case a ML algorithm is trained to classify sentiment based on both the words and their order. The success of this approach depends on the quality of the training data set and the algorithm. Understanding how your customers feel about your brand or your products is essential. This information can help you improve the customer experience or identify and fix problems with your products or services. Fortunately, you can start by using several types of free tools and tutorials from the internet. Look over your employees’ interactions with customers to make sure they are following the correct protocol. Make the process more efficientRead More →